FAQ

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Frequently Asked Questions (FAQ)

Here are our FAQ's and answers to the questions we frequently get asked. Click the right category from the bottom to jump to the appropriate FAQ list. Other questions will be answered by our support team. To contact our support team, please click the "Contact us" icon on top-right or here and choose the proper category.  

Question about temperature indicators

Q.

Is the temperature label available in vaccum condition?

A.

Please use the special type, "temperature label for vacuum". Other temperature labels are durable against water and sunshine but not designed to endure vacuum conditions.  Our quality assurance policy also never cover the using of non-vacuum proof label for vacuum cycle.

Q.

Do you have the temperature label durable for outdoor use?

A.

Absolutely yes.  Ll, F. 3E. 4E, 5E, 8E, Combination and O are coated with heat-resistant film and perfect choice for outdoors. Please note that some of the temperature labels are for indoor use only.

Q.

Can the temperature label affixed on uneven surface?

A.

Temperature labels sense the temperature on the adhesive side. So if the label is put on uneven surface or unusual shape, the result may change. Please put the label on as flat surface as possible. 

Q.

Can I cut or fold the label?

A.

Please don't change the shape. Any altercation in design may result in lower durability or lower accuracy.

Q.

I found some of the indicator element looks a bit darker than the others even before the process. Is this a defected product?

A.

No. Depending on the print finishing, some indicators can be a bit grayish like that photo at the time of factory setting. Even you see this in your inventory, this is because of the material characteristics and doesn't necessary cause performance problem.       

Question about UV LABEL

Q.

Can I cut or fold the label?

A.

Please don't fold, but you can cut the label. Please note that the adhesive strength may be weak.

Question about DEW LABEL

Q.

Can I touch the central indicator of the label?

A.

We recommend not to touch. When you touch it and the blue element sticks you, please do not lick it and wash it by water with soap.

Questions about sterilization indicators

Q.

Can the sterility assurance achieved only by chemical indicators?

A.

Chemical indicators are used to monitor only whether the sterilization conditions are achieved. For sterility assurance purpose, please combine the chemical indicator control with other indicator monitoring method.

Q.

Is Bowie & Dick test necessary every day? Can we do without chemical indicator if the Bowie & Dick results are PASS?

A.

Bowie & Dick test is conducted to check if the sterilizer works perfectly without any sterilization load inside at the fixed condition of 134℃ for 3.5min. For daily sterilization cycle at different stated value and time with load inside, combination of multiple indicators (multiple type of CI and BI if necessary) are necessary for each of the cycles.

Q.

What does ISO Type4 and Type6 stand for?

A.

In the ISO standard, chemical indicators are categorised into some types by function. Indicators with higher number in type are not necessarily higher in quality. 

Q.

Is sterilizatoin bag reusable?

A.

No. Sterilization bags are designed to protect the sterilized loads when the bag is new. For safety reason, please never reuse the sterilization bag. 

Questions about NiGK Ocean

Q.

Do you have rental service?

A.

I'm afraid we have no rental service.

Q.

Do you have alternative replacement while the products are under maintenance?

A.

We regret to tell you that we have no replacement sevice. Please ask us the maintenance when the products are not in the deploment period.

Q.

Do you have samples?

A.

Yes, but it depends on the type of the product. For further information please contact us.

Q.

How do assure the quality of 6,000m class product?

A.

The high-pressurized experimental water pool in the factory enables the test under the condition equivalent to 6,000m deep sea.

Questions about flashover indicators

Q.

Does the F-type indicator come with G-finder?

A.

F-type indicators are sold separately.

Q.

How we should choose the right type of G-finder? When an overhead earth wire is drawn to truss?

A.

Choose the type whose indicators can be attached on all overhead earth wires including the drawn wire.

Questions about TEIKAWELDTM

Q.

How many times can the mold be used?

A.

It depends on type and handling method but it is usually 50 to 100 times.

Q.

Do we have to buy ignition powder and a disk when purchasing the TEIKAWELD powder?

A.

Each of minimum purchasing unit comes with necessary ignition powder and a disk.

Q.

What if we can't find what we need in the catalog lineup?

A.

Please contact us with information of the dimensions and shape of the material to be welded.

Questions about RFID

Q.

Does the RFID reader/writer have to be special model to the tags?

A.

TAGAT® is a UHF RF tag which works with combination with a conventional reader in the market. Please however note that the radio spectrum for the UHF depends on the region/country so please use the reader which is compatible with the country regulation.

Q.

Do you have non costly system provider for tool tracking?

A.

We have some system provider to suggest. Please contact us by the inquiry form.

Q.

How should you fix the RF tags on the tools?

A.

We have variety of fixtures such as adhesive tape, plastic strap, shrink rubber tube and so forth.

Q.

Can you reflow the tags directly on the mother board?

A.

We have reflowable heat resistant RF tags for soldering. Please click here for the details.

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